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Frequency of recurrence of an old disease brand LCD Give us repair station repaired Sha – LCD TV, TV
Recently, Mr. Guo to the newspaper to reflect the public, he had just spent 960 repaired
LCD TV It broke down again. “More than a year ago, once as ‘black’ to get special
Service Repair station once, on January 20 this year, appeared the same problem, but the fix only 10 days, then ‘relapse’, maintenance repair station is there? “
Public Complaints : Brand TV Machine for two years, “black” 3 times
Two years ago, he had a certain
Home Appliances Store bought a famous brand 42-inch LCD TV. However, using long, they encounter TV “black”, the huge one screen, only heard and not seen their like. Fortunately, within the time limit is still three packs, he had to immediately contact the factory, manufacturers quickly contacted the local authorized service station staff, to send their home maintenance. Maintenance staff checked that the pits to replace the parts back. A few days later, maintenance staff to fix a TV back home Guo, everything returned to normal.
However, less than a year, television and “relapse”, and three packs, but this time period has passed. January 20 this year, maintenance staff, TV back to the pits again. “After the check, he said, want to change two parts, have to spend 1,300 yuan. I think that’s too expensive, do not want to repair. He said, again and discuss with manufacturers over there.” Guo recalls, “After a child , he called and said, and manufacturers discussed it, give me a best price 960. I better trust in the factory authorized service station, so I agreed. “a few days, TV on the repaired . However, the boom is not long before TV was good for 10 days, once again encounter “black.” Guo had called again to repair stations, “or the same problems as before, do not know what they have for parts. And I played more than a week straight phone, get the answer is, ‘We will send staff and to contact you, ‘but that is not seen silhouette. “
Council calls: maintenance and replacement attention to preserve evidence
Yesterday (February 24, 2009), the brand’s call the special maintenance stations. Staff said, according to company policy, once they receive customer calls within the city limits are 24-hour visit, the district is within the 72-hour home
Service . For more than a week Guo contact site service staff are not the issue, he said, “may be poor communication between staff and customers.” Moreover, he said Mr Kwok home LCD TV “black” because the LCD panel is broken they have replaced. Subsequently, the press has made Guo, Guo said the TV had been repaired, now no problem.
City Council related to the staff that caused by the appliance service complaints have been no small proportion, but when in the mediation of such complaints have certain difficulties, because it involves some specialized knowledge, although consumers dissatisfied, but not a lot of problems also choose to give no strong evidence. In
Warranty The maintenance of relatively simple because the components provided by the manufacturers, large manufacturers to maintain brand image and service station on the judge’s failure, needs replacement
Fitting
Such strict monitoring, consumers do not need to worry about too much. For warranty repair, consumers should stay in mind the. First, consumers should remember to obtain a regular maintenance service stations reporting, to ensure the maintenance of every link must have a written record and sign it; Secondly, replacement parts, consumers should be withdrawn after a dispute as to facilitate business evidence of complaints and other departments.
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